PRIVACY AND DATA PROTECTION
Privacy Policy
This policy explains how Reportwise Data Solutions collects, uses, retains, and protects information shared through our website or WhatsApp.
Privacy contact: soluciones@reportwise.cl
1. Who is responsible for your data?
M&F Data Solutions SpA, operating under the commercial name Reportwise Data Solutions in Chile, is responsible for processing the personal data described here. For privacy inquiries, contact soluciones@reportwise.cl.
2. What information do we collect?
We collect information needed to respond to inquiries and manage potential business opportunities. This may include your name, email address, WhatsApp number, company, service interests, and details about your request. We may also record conversation content and status, along with basic technical information needed for secure operation.
3. How do we use your information?
We use your information to respond to inquiries, explain our services, prepare proposals when appropriate, and connect you with a specialist. We may also use operational information to maintain conversation continuity, prevent duplicate responses, diagnose errors, and meet legal obligations. We do not sell personal data or send unsolicited automated marketing campaigns through these channels.
4. WhatsApp and technology providers
Our WhatsApp communication service uses WhatsApp Business Platform / Cloud API, provided by Meta. Meta and WhatsApp policies also apply to those communications. The previously described customer communication system uses Cloudflare Workers to process requests and Cloudflare D1 for operational contact, message, and prospect information. These providers may process data outside Chile. Our website contact form uses EmailJS to transmit inquiries when that service has been configured and enabled.
5. Grounds for processing personal data
We process information voluntarily provided when someone starts a conversation or submits a contact form, to respond to requests, prepare proposals when appropriate, and implement necessary security measures.
6. How long do we keep your information?
Conversation and prospect information is retained for a maximum of 24 months after the last interaction, unless a contractual relationship, legal obligation, or earlier deletion request requires otherwise. Technical identifiers used to prevent duplicate messages are retained only for as long as needed.
7. How do we protect your information?
We apply reasonable safeguards to restrict access and reduce unauthorized use, including protecting credentials, validating requests, limiting inputs, and logging errors without exposing access keys. No Internet-connected system can guarantee absolute security.
8. Do we share personal information?
We do not share your data with third parties for their own advertising purposes. Technology providers may process information necessary to operate our communication channels. We may also disclose information when required by a competent authority under applicable law.
9. Your rights and requests
You may request information about your personal data, request correction or deletion, object to commercial use, or ask to close a conversation. Contact soluciones@reportwise.cl with the email or WhatsApp number used. We may request reasonable identity verification.
10. Files shared through WhatsApp
We may receive images, audio, and documents through WhatsApp. According to the current service description, the automated assistant does not independently analyze these files. A specialist may review them to respond to your inquiry. Avoid sharing passwords, banking information, or unnecessary sensitive data.
11. Children and minors
Our services are intended for businesses and individuals legally able to enter into contracts. We do not intentionally request personal data from minors. You may request deletion of information submitted by a minor without authorization.
12. Changes to this policy
We may update this policy when our operations, technology providers, or applicable legal requirements change. The current version and its update date will be available on this page.
13. Contact us
Reportwise Data Solutions · M&F Data Solutions SpA · Chile · soluciones@reportwise.cl.